Refund & Return Policy
Sara-Si | Returns, Replacements & Refunds
Your Experience Matters to Us.
At Sara-Si, we want your shopping experience to be clear and comfortable. This policy explains when a return or replacement request may be accepted, which items are excluded, and how to contact us if something is wrong with your order.
48-Hour Window
Submit your return or replacement request within 48 hours of delivery.
Eligible Issues
Wrong, damaged, defective or missing products may qualify for a claim.
Proof Required
Clear photos and an unboxing video are mandatory for claim processing.
1. Products Eligible for Return / Replacement
Sara-Si accepts return or replacement requests only in the following circumstances:
- You received a wrong product that does not match your order.
- The product arrived damaged or defective.
- A product is missing from your order.
Please note: Claims are reviewed based on the order details and supporting evidence. Submitting a request does not automatically guarantee approval.
2. Conditions for Return or Replacement
To be eligible for consideration, your request must meet the following requirements:
- 48-hour deadline: Raise your request within 48 hours of delivery.
- Product condition: The product must be unused, unopened and in its original packaging.
- Unboxing video: An unboxing video is mandatory to process return and replacement claims.
- Clear evidence: Provide clear photographs of the product and packaging, together with your order details.
Important: Keep the original packaging and supporting evidence until your claim has been reviewed.
3. Non-Returnable / Non-Refundable Items
For hygiene and personal-care reasons, Sara-Si generally does not accept returns or exchanges on intimate apparel and undergarments once delivered, subject to applicable law.
Wrong, damaged, defective or missing items: Email sarasicouturellp@gmail.com within 48 hours of delivery with your order ID, clear photographs and the mandatory unboxing video. Eligible claims will be reviewed under this policy.
These restrictions do not exclude any return, replacement or refund rights that may apply under mandatory law.
4. Refund Method
If your claim is approved, the resolution will depend on the circumstances and product availability.
- Store credit: Approved claims may be resolved through store credit.
- Replacement: A replacement may be arranged, subject to availability.
- Original payment method: Refunds to the original payment method are considered in rare exceptional cases, subject to review and applicable law.
Resolution: Our team will communicate the available resolution after reviewing the claim. Any mandatory refund rights under applicable law will be respected.
5. How to Raise a Return Request
Email Sara-Si within 48 hours of delivery with all the information listed below.
Contact Our Team
Email sarasicouturellp@gmail.com with your return or replacement request.
Include Your Order ID
Provide your order ID and the product name so your order can be identified.
Explain the Reason
Clearly describe the issue, such as a wrong, damaged, defective or missing product.
Attach Photos and Unboxing Video
Include clear photos of the product and packaging, along with your unboxing video. The video is mandatory for claim processing.
Before sending: Check that your email includes your order ID, product name, reason for the claim, clear photos and the unboxing video.
6. Review and Resolution Process
Once your email is received, our team will review the information and evidence provided with your request.
We may contact you if further details are required. After the claim has been assessed, we will communicate the available resolution.
Approval depends on the eligibility requirements, the condition of the product and the supporting evidence, subject to applicable consumer-protection requirements.
Please retain your order confirmation and all relevant communications until the matter is resolved.
7. Contact Sara-Si
If you have questions about this policy or need assistance with a return or replacement, please contact us using the email below.
Brand: Sara-Si
Location: Delhi, India
Email: sarasicouturellp@gmail.com
We're Here to Help.
Need assistance with an eligible return or replacement? Send us your order details and supporting evidence by email.
sarasicouturellp@gmail.com