Privacy Policy

1. Information We Collect

When you browse our store or purchase intimate apparel, we may receive information that you submit directly, details needed to complete your order and technical data generated through your use of the site.

Details you provide

• Your name, email address and contact number.
• Billing address, shipping address and delivery instructions.
• Order details relating to bras, panties and other products purchased.
• Payment status and transaction references supplied by payment providers.
• Messages, feedback and information shared with customer support.

Website and device data

Depending on the website tools in use, technical data may include your IP address, browser type, device information, pages visited and interactions with our store.

Please do not send unnecessary sensitive personal details when contacting us about an order.

2. How We Use Your Information

Information may be used where appropriate to:

• Confirm and process purchases made through our store.
• Arrange packaging, dispatch, shipping and delivery.
• Manage eligible exchange requests and order-related concerns.
• Respond to questions about sizing, products, orders or services.
• Send order confirmations, tracking details and important service updates.
• Maintain website performance and improve the customer experience.
• Help identify suspicious transactions and prevent misuse.
• Meet applicable tax, accounting and legal obligations.
• Share promotional messages where legally permitted and consent is obtained when required.

We seek to use personal information for appropriate business purposes and in accordance with applicable law.

3. Cookies & Similar Technologies

Cookies and related technologies may help our store remember shopping preferences, maintain cart functionality, understand website usage and measure performance. Advertising or analytics cookies may also be used if the relevant tools are enabled.

Your cookie preferences

You can manage cookies through your browser and any preference controls offered on our website. Blocking some cookies may affect the cart, checkout or other store features.

The technologies used depend on the services and integrations active on our website.

4. When Information May Be Shared

We may provide necessary information to trusted service providers to help operate our store, complete your purchases and respond to lawful requests.

• Website hosting and e-commerce platform providers.
• Payment gateways and transaction security services.
• Courier, shipping and delivery partners.
• Customer support and communication services.
• Analytics or marketing providers, where enabled.
• Authorities or professional advisers when required for legal compliance.

We do not sell personal information for monetary consideration. Information handling by third-party providers is also subject to their applicable terms and privacy practices.

5. Payments & Orders

Payments made through our website may be processed by the payment service provider selected during checkout. The provider may handle the information needed to authorise and complete your transaction.

The payment options available to you may vary. We encourage customers to review the payment provider's privacy and security information.

Do not share your card PIN, passwords or full payment credentials through email or customer support.

6. Protecting Your Information

We aim to apply reasonable administrative, technical and organisational measures to protect information against unauthorised access, misuse, loss or disclosure.

No online platform or electronic transmission can be guaranteed completely secure. We therefore encourage you to use secure devices and protect your account and contact details.

7. Information Retention

We keep information for the period reasonably needed to manage orders, customer service, exchanges, business records, disputes and legal obligations.

When information is no longer needed, we aim to delete it, anonymise it or otherwise handle it in line with applicable requirements.

8. Your Privacy Choices & Rights

Depending on applicable law, you may be able to:

• Ask what personal information we hold about you.
• Request correction of inaccurate details.
• Request deletion where legally permitted.
• Withdraw consent where processing relies on consent.
• Unsubscribe from marketing emails using the available opt-out method.
• Raise a concern about how your information is handled.

You can send privacy requests to the email address listed below. We may ask for reasonable verification before processing a request. Certain records may need to be retained to comply with the law.

9. Third-Party Websites & Services

Our website may connect to external services or contain links to third-party websites. These organisations may collect and process information under their own privacy policies.

Please review the relevant privacy notice before sharing personal information with an external website or service.

10. Children's Privacy

Our store is intended for customers who are legally able to make purchases or who use the store with the involvement of a parent or guardian where required. We do not knowingly collect children's information in circumstances where such collection is prohibited or requires consent that has not been obtained.

If you believe a child has provided information to us inappropriately, please contact us so we can review the matter.

11. Data Processing & Transfers

Our hosting, e-commerce, payment or other service providers may process or store information in locations different from your own. Where required, applicable legal safeguards will be considered for such processing or transfers.

12. Updates to This Policy

We may revise this policy to reflect changes in our store, services, data practices or legal requirements.

The latest version will be published on this page with an updated revision date. Please revisit this page periodically to stay informed.

13. Contact Us About Privacy

For questions about this policy, requests relating to your personal information or concerns about privacy, you can contact our team using the details below.

Brand: Sara-Si

Email: sarasicouturellp@gmail.com

Location: Delhi, India

For your security, do not include account passwords, full card details or other unnecessary sensitive information in your message.